All clients are asked to read these Terms and Conditions and provide Space Creators with a signed copy at the start of the first session.

Confidentiality and Privacy

Space Creators provides a confidential and private service at all times - I am registered with the Information Commisioner's Office. Client information will not be divulged to third parties unless you request me to organise additional services. In such situations I will ask you to sign a consent form. Should I request the use of a testimonial, or take ‘before and after’ photographs they will only be published with your full knowledge and written consent.

Disposal of items

Following a decluttering session there are likely to be a number of bags or boxes filled with items that you no longer want. You will need to make arrangements for the disposal of these items, for example to the refuse centre, to a charity shop, or to some other form of recycling organisation. I am happy to advise you on organisations who may be able to help you achieve this, or who may be able to collect the unwanted items (see useful links). 


Limits of work

During the session I am happy to assist with cleaning the working area as part of the task. I am also happy to move or carry items that are within my physical ability. Where heavier items will need moving however, you will need to make alternate arrangements, i.e., a member of the family, a neighbourhood friend or a handyman (see useful links).

Hours of work

De-cluttering can be tiring both physically and emotionally, so I tend to advise clients to pace themselves, having drinks and rest stops when they feel they need to.

When a full day is booked a half hour break is requested at lunchtime, however you will be charged for hours actually worked. Equally, should the task be completed quicker than anticipated the hours charged will be for actual hours.


During the process of decluttering decisions about whether you keep or dispose of an item will always remain your decision. Space Creators cannot accept responsibility for the outcome of these decisions, although I will help and support you to make a decision that you feel is right for you.

Whilst working with you and your possessions great care will be taken when handling goods, however accidents and breakages can happen. In such circumstances Space Creators will not be liable for damages and losses, which should be covered by your own household insurance. Space Creators is however covered by Professional Indemnity and Public Liability insurance.


It is accepted that cancellation is sometimes unavoidable. If Space Creators has to cancel, I will give as much notice as is possible. If a client has to cancel there will be no charge made unless expenditure has already been incurred.

Payment terms

  • Payment is requested on presentation of the invoice, preferably following the session or within 7 days of the invoice date. Payments can be made either by cash, cheque (made payable to Jennifer Matthew), or BAC transfer.
  • Travel over 20 miles is charged at a rate of 45 pence per mile.
  • Any additional expenses e.g. sourcing items, will be agreed by both parties prior to any further work being conducted.

Jennifer Matthew
Space Creators

I accept the Space Creators Terms and Conditions 




First Contact:

When you make contact the first stage of the process will be a discussion about what sort of help you would like and what you would like to achieve. This will give me an idea of how long it is likely to take, and therefore the cost.

I will often suggest a visit so that I can see and assess the size of the task in order to provide you with a quote; you would not be charged for this visit. During this visit we will also agree a plan of action for your decluttering session. Please do not worry about what I may think about your home; I tend to see possibilities rather than muddle, challenges rather that problems!

At this initial stage we will have a general conversation about how you live and your routines so that I can start to form an idea of what will suit you best for the longer term in any suggestions I make. It is your home, and your life, so it has to work for you.

The Session Itself:

During the actual decluttering session I will work alongside you to help clear and sort your belongings into 3 separate piles; rubbish, recycle, retain. I will bring labelled boxes or bags for this purpose. So that your belongings can be returned to a clean space I will carry out cleaning of shelves, cupboards or storage spaces as we go.

If you have items about which you are not able to make a decision we can also make use of an uncertainty box for reconsideration towards the end of the session.

By the end of the session/s we will have put away the retained items. Options for the recycling of your unwanted items is something that I am happy to advise you on as you will need to make arrangements for the disposal of these items, for example to the refuse centre, a charity shop, or to some other form of recycling organisation. It is a good idea to enrol the help of a friend or family member who is able to remove any additional items for you; alternatively some organisations will collect. This will ensure that you do not have unwanted items hanging around for long, enabling you to appreciate the difference to your space and take advantage of all your hard work straight away.


Special Individual Needs:

If you are likely to find the decluttering process tiring but have a large amount to tackle, you can choose to have the sessions in half days over a period of time. I am happy to try and accommodate your needs wherever possible as I fully appreciate that the process can be both physically and mentally draining, especially if you have health problems. Please do ask me about this so that we can find the best way to meet your needs.

Other Help Sources

For professional de-clutterers in other areas try contacting The Association of Professional Declutterers and Organisers ADPO


Photograph Organisation

Ian Killick from PHOTORGANISED: offers personal help with your photo collection.

e: This email address is being protected from spambots. You need JavaScript enabled to view it.  t: 07740346147  w:


Fire Prevention:   

For a free fire safety home check you can contact 0800 7311 822.

For further information visit


Is hoarding a problem for you?

 is an organisation who are able to provide practical advise and information which you may find helpful. You can visit the website at



The handyman service offering a mobile repair’s service for Somerset residents who are either over the age of 60, living with a disability, on a low-income, or who could be considered vulnerable.

Tel: 01823 692909

e-mail : This email address is being protected from spambots. You need JavaScript enabled to view it.


Integrative Counselling:

Mary Irwin (Dip Counselling, MBACP) offers 1 to 1 counselling which can be helpful in coping with the effects of; anxiety, abuse, bereavemet, depression, loss, low self esteem, relationship problems and trauma. 

You can contact her by telephone on 07486059048 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it.

Disposal of Unwanted Items

Local Council recycling centres:

All sites are open 40 hours per week on 5 days. They open at 8am and shut at 4pm, except Monday when they are open until 7pm and Sunday when they are open until 1pm. All sites close on two days during the week, with half the sites open on Tuesday and Wednesday and half on Thursday and Friday, so there is always a local alternative open.


FurniCare accept donated furniture, electrical items and other household items, if in working order and good condition. They collect good quality unwanted household furniture and goods and sell the items at reasonable prices to those who are in receipt of benefits or on a low income within the South Somerset, West Dorset, North East Dorset and East Devon area.

Yeovil: 01935 433416
Chard: 01460 68221


Furnitrust's objectives are to help those in need in the Taunton Deane area and to reduce waste by recycling furniture and electrical equipment through a non-profit making charity which collects items to sell at low prices to those on a low income or benefits.


Items for recycling must be in good condition as they have no facilities to repair or renewing. Electrical items must be in full working order, and any upholstered items need to have the label attached indicating that they meet fire safety regulations.

Phone: 01823 253053

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.



Charity shops take clothes, books, furniture and many other goods. In the South Somerset the following charities have shops:

St Margaret’s hospice

The King's Place
Age UK
CLIC Sargent
British Heart Foundation
Children’s Hospice South West
Marie Cure Cancer Care
The Shaw Trust

Other ways to recycle:

You could chose to use Freecycle or Freegle, or place a free ad in your local papers in order to rehome a wide range of items for reuse.

Selling your unwanted possessions:

You may no longer want the items you have marked for disposal but they may be of value to someone else. You could consider doing a local car boot sale or having your own garage sale.

Every local newspaper in Somerset carries small ads, as do local editions of free advertising magazines, and some even offer adverts for nothing if you are selling items below a certain value. 

Alternatively for the more technologically minded, on the internet there are many sales opportunities, from auction sites like eBay to advert-led sales sites like the Somerset section of Gumtree.

You may want to consider auctioning your possessions if you think that they have any value. A number of auction houses are available in the South Somerset area ranging from those catering for house clearance up to fine art and quality furniture.

Yeovil auction rooms:

01935 433817


Vickery’s Auctions:

01935 823261


Greenslade, Taylor,Hunt:

01823 332525

This email address is being protected from spambots. You need JavaScript enabled to view it.

Mendip auction rooms:

01749 840770


McCubbing and Redfern:

01749 678099


Lawrence’s Crewkerne:

01460 73041

This email address is being protected from spambots. You need JavaScript enabled to view it.

Lawrence’s Taunton:

01823 330567

This email address is being protected from spambots. You need JavaScript enabled to view it.


For tips on making a start on your decluttering, see these factsheets:


Download this file (Download 1 Hints and tips.pdf)Download 1 Hints and tips.pdf[Hint and Tips]176 kB
Download this file (Download 2 Doing a declutter.pdf)Download 2 Doing a declutter[Doing a declutter]105 kB
Download this file (Download 3 Clothing declutter.pdf)Download 3 Clothing declutter.pdf[Clothing declutter]135 kB
Download this file (Download 4 Tips for Children's decluttering.pdf)Download 4 Tips for Children's decluttering.pdf[Tips for Children's decluttering]211 kB
Download this file (Download 5 Study Declutter.pdf)Download 5 Study Declutter.pdf[Study and Office Decluttering]174 kB